Terms and Conditions Policy

Terms and Conditions page

Welcome to Al Qalaa Vape, our online store dedicated to all e-cigarette and hookah enthusiasts. We would like to thank you for visiting our website and wish you a pleasant shopping experience. Before using our website and purchasing our products, please read our Terms and Conditions carefully, as these constitute a binding agreement between you and Al Qalaa Vape.

1. Acceptance of the terms:

By using our website or purchasing our products, you agree to accept all terms and conditions of use, including the privacy policy, which can be accessed through our website.

2. Prices:

All prices mentioned on our website are in Saudi Riyals and include VAT. Prices may be subject to change without prior notice.

3. Requests:

• You can order products through our website.
• You must provide accurate and complete information when submitting your application.
• We reserve the right to refuse any application without prior notice.

4. Delivery:

• We offer delivery service to all cities and regions of the Kingdom of Saudi Arabia.
• Delivery costs vary depending on the region.
• You will receive a text message when your order has shipped.

5. Returns and exchanges:

We offer a smooth return and exchange policy for all our products. You can return or exchange any product within 7 days of the purchase date, provided that the product is in its original condition.

6. Privacy:

• We are committed to protecting your privacy. We use your personal information only to process your requests and provide you with better service.
• For more information about the privacy policy, please visit the privacy policy page on our website.

7. Disclaimer:

We are not responsible for any damage or loss that may result from your use of our website or products.

8. The law:

These terms and conditions of use are subject to the laws and regulations in force in the Kingdom of Saudi Arabia.

9. Changes:

We reserve the right to modify these Terms and Conditions of Use at any time without prior notice.

10. Contact us:

If you have any questions or concerns, please contact us via email or phone. Please read our Terms and Conditions of Use carefully before using our website and purchasing our products.