Frequently Asked Questions


Frequently Asked Questions – Al Qalaa Vape Store


Welcome to the FAQ page!

Here you will find answers to the most frequently asked questions we receive from our valued customers about vaping, nicotine packets, ordering, and payment.


1. Are the products in the Castle store genuine?

Yes, all the products we offer are 100% genuine, sourced from certified suppliers and guaranteed quality.


2. How long does shipping take within Mecca and other cities?

  • Within Mecca: From the same day to a maximum of 3 hours
  • Other regions of the Kingdom: 2 to 4 working days depending on the shipping company


3. What payment methods are available?

We accept several payment methods:


  • bezel
  • Visa / Mastercard
  • Apple Pay
  • Tamara
  • Bank transfer (with receipt sent)


4. What is the difference between a pull, a pod, and a mod?

  • Disposable vape: Suitable for beginners, used directly and discarded after use.
  • Pod System: Refillable, rechargeable battery
  • The Mod: A professional device offering advanced steam and power control.


5. What are nicotine packets? And do they contain tobacco?

Nicotine envelopes are small, 100% tobacco-free pouches containing pure nicotine and refreshing flavors, placed between the lip and gum for smoking-free use.


6. Can I exchange or return the order?

Yes, we allow this in the following cases:

  • Received a product different from what was ordered
  • There is visible damage to the product.



Just contact us within 24 hours of receipt.


7. Can I order via WhatsApp?

Absolutely! We offer a fast ordering service via WhatsApp at the following number:

[0542761818]

Just send us the product name and city, and our team will serve you immediately.


8. Do you offer shipping outside of Saudi Arabia?

Currently we only provide shipping within the Kingdom, but we are working on adding Gulf shipping services soon, God willing.


9. Are there any discounts or offers?

Yes, we regularly post offers on:

  • Specific withdrawals
  • Seasonal flavors
  • Selected nicotine envelopes

Follow us on Instagram and Twitter to be the first to know.


10. I still have a question, how can I contact you?

We are happy to serve you at any time!

Contact us via:

  • WhatsApp
  • “Contact Us” form
  • Instagram: @al.qalaa.vapee
  • Snapchat: [@alqalaa.vape]